Privacy Policy

At PEPworldwide:nz respecting the privacy of our clients is of critical importance to us. This privacy policy describes how we deal with your personal information, and how we protect your privacy.

Your privacy

We are committed to protecting your privacy when we visit your workplace or when you contact us in any way. You have the right to view and update the personal information we hold about you.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information or to have it corrected, please contact us at: or +64 9 529 1740, or: PO Box 128185, Remuera, Auckland, NEW ZEALAND

We deal with your personal information following the Privacy Act 2020 and this privacy policy.

Your personal information

PEPworldwide:nz collects and stores personal information including:

  • Name
  • Contact information
  • Location
  • Communication preferences & interactions with us
  • Billing or purchase information

How we collect personal information:

PEPworldwide collects personal information in a variety of ways, including when you interact with us electronically or in person when you access our website, and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

We collect your personal information to:

  • provide you with information, updates, and our services. We may also make you aware of new and additional products, services, and opportunities available to you.
  • improve our products and services, better understand your needs, provide you with a better experience, conduct ongoing research, and product development.

Disclosure of your personal information

We may disclose personal information to our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services we provide to you as a customer.

We may need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or response to a law enforcement agency request.

We may also use your personal information to protect the copyright, trademarks, legal rights, property, or safety of PEPworldwide:nz,, its customers, or third parties.

Information that we collect may be stored, processed in, or transferred between parties located in countries outside of New Zealand.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible by law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

Email communication

All customers are automatically signed up to receive relevant email marketing communications from us. You can choose to remove yourself from marketing emails by following the “unsubscribe” link at the bottom of our emails.

Links to other sites

Our website may contain links to other websites involved with our services (including partners and supporting organisations).

Before you disclose any personal information to another site we advise you to check its privacy policies.


A cookie is a small file that resides on your computer and is recognized by our server. A cookie does not provide any personally identifiable information.

We use cookies to:

  • Measure traffic patterns on our site
  • Ensure the best user experience on our site

If you would prefer you can turn them off cookies in your browser and/or delete them from your hard drive. You will still be able to visit our sites.

Third-party cookies

We use third-party cookies for marketing purposes, including Google Analytics cookies to keep track of the events you’re interested in and remarket them to you when you leave our site.

You can opt-out of Google Analytics without affecting how you visit our site. For more information on opting out of being tracked by Google Analytics please visit:

Web conferencing

We use various web conferencing platforms to deliver group and individual coaching. We use each platform’s recommended privacy settings to protect your privacy on these virtual platforms. This includes, but is not limited to locked virtual spaces, unique zoom sessions for every group, and waiting rooms.

Web conferencing platforms collect user data required to provide services. This includes your IP address, OS, and device details.

Your confidentiality in virtual spaces is important to us. We do not record sessions or use the platform attendance training function without first gaining your permission. We do not share identifiable participant registration information with the platforms.

Let's chat

If you want to grow your team’s wellbeing and increase their productivity, we’d love to discuss the ways PEP can partner with your business.